All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been processed and shipped, you will receive a confirmation email or SMS containing the tracking details.
Please note that order processing time is separate from the shipping or delivery time. While we strive to process orders as quickly as possible, processing may take longer during peak shopping seasons, promotional sales, or due to unforeseen circumstances.
We offer the following shipping options to meet your delivery needs:
Delivery Time: 3–7 business days
Available across most locations.
Shipping charges may apply based on the order value and delivery location.
Delivery Time: 1–3 business days
Available for selected cities and locations.
Additional shipping charges may apply.
Available only in selected cities.
Orders must be placed before the specified cut-off time.
Additional delivery charges may apply.
Available on eligible orders above the minimum purchase amount specified on our website.
Delivery will be made using the standard shipping service unless otherwise stated.
Shipping options displayed during checkout depend on the delivery location.
Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.
Some remote or rural areas may have limited shipping options and longer delivery times.
Customers will receive tracking information once the order has been dispatched.
Delivery Time refers to the estimated period required for an order to reach the customer after it has been processed and shipped. Delivery timelines may vary depending on the customer's location, shipping method, courier partner, and external factors.
Delivery Time
Once your order has been processed and dispatched, the estimated delivery times are as follows:
· Metro Cities: 2–4 business days
· Other Cities and Towns: 4–7 business days
· Remote or Rural Areas: 7–10 business days
Delivery times are estimates and begin after the order has been shipped, not from the date the order is placed.
We offer free shipping on all orders. The seller bears all shipping costs, and customers are not required to pay any additional shipping or delivery charges at checkout.
There are no hidden shipping fees. The total amount displayed during checkout is the final amount payable for your order, unless otherwise stated for special services or promotions.
Important Notes
· Free shipping is available on all eligible orders.
· The seller is responsible for all standard shipping charges.
· No additional shipping fees will be charged to customers during checkout.
· Delivery timelines may vary depending on the customer's location and courier service availability.
· Additional charges may apply only if a customer voluntarily selects premium services, such as express or same-day delivery, where available.
This policy clearly informs customers that the seller pays the shipping charges, providing a transparent and customer-friendly shipping experience.
Once the seller ships your order, the shipment details will be updated in your account. Customers will receive a shipping confirmation via email, SMS, or other available notifications containing the tracking number, courier partner, and tracking link (where applicable).
You can also view the latest shipping status by logging into your account and visiting the My Orders section.
Please note that tracking information may take 24–48 hours to become active after the order has been dispatched, depending on the courier service. If you do not receive tracking details or your tracking information is not updated within this timeframe, please contact our customer support team for assistance.
Key Points
· The seller updates the tracking details after dispatching the order.
· Customers receive a tracking number and courier information.
· Tracking information is available in the My Orders section.
· Tracking updates may take up to 24–48 hours to appear.
· Customers can contact support if tracking information is unavailable or delayed.
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. In such cases, we appreciate your patience and understanding.
Possible Reasons for Delivery Delays
Bad Weather: Heavy rain, storms, floods, snow, or other severe weather conditions may affect transportation and delay deliveries.
Natural Disasters: Events such as earthquakes, cyclones, floods, or other natural disasters may disrupt courier operations and delivery routes.
Public Holidays: National, regional, or local public holidays may affect order processing, courier services, and delivery schedules.
Courier Service Disruptions: Delays may occur due to transportation issues, operational disruptions, strikes, or other unforeseen problems affecting our delivery partners.
High Order Volumes: During festive seasons, promotional sales, or peak shopping periods, increased order volumes may result in longer processing and delivery times.
We take great care to ensure that all orders are securely packed and shipped. However, if your package is received in a damaged condition or is lost during transit, please notify our customer support team as soon as possible.
If your order arrives damaged, please contact us within 48 hours of delivery and provide your order number along with clear photographs of the damaged package and product. We will review your request and, if approved, arrange for a replacement, repair, or refund in accordance with our Return and Refund Policy.
If your order is lost during transit or has not been delivered within a reasonable period after the estimated delivery date, please contact our customer support team. We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution.
Please note that claims may be declined if incorrect shipping information was provided by the customer or if the package was delivered successfully according to the courier's proof of delivery.
Report damaged packages within 48 hours of delivery.
Include your order number and photos of the damaged item and packaging.
Lost shipment claims will be investigated with the courier partner.
Approved claims may result in a replacement, repair, or refund, depending on the circumstances and applicable policies.
Customers should ensure that the shipping address and contact information provided at checkout are accurate to avoid delivery issues.
Email: rugsworldindia@gmail.com
Phone: +91 8429823877 +91 9027547117
Whatsapp: +91 8429823877 +91 7784923877
Address: Bhadohi, Uttar Pradesh, India 221401
